SCOPE

This policy applies to all intended purchasers of BB Shop inclusive of all Boys’ Brigade Malaysia Members, all Boys’ Brigade Asia Members and BB Shop State Depots.

PRIVACY POLICY

BB Shop is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What is Personal Information and Why do We Collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and facsimile numbers.
This Personal Information is obtained in several ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.bbshop.bbmalaysia.org, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

PRIVACY POLICY

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and/or loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at bb-shop@bbmalaysia.org.
BB Shop will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries about our Privacy Policy please contact us at:

The Boys’ Brigade in Malaysia
No. 5, Jalan Anak Gasing 6/5,
46000, Petaling Jaya, Selangor

bb-shop@bbmalaysia.org

03-8080 7744 / 011-56346499

DELIVERY & SHIPPING

Thank you for visiting and shopping at BB Shop. Following are the terms and conditions that constitute our Shipping Policy.

Self-Collection Option

• For the self-pick up option, please set an appointment and you will be notified of the approved time.
• Appointment cannot be made on the same day of placing the order.
• Pick up period: Monday to Friday (11am to 5pm).

Self-Collection Option

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation notification once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
BB shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
BB Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

• Shipping fees are based on Pos Laju international rates and subject to change as amended by the courier service.
• Availability of international shipping is also subject to services provided by the courier.

BB Shop uses local courier services as shown in the table below:

Area	Courier Service	Estimated Delivery Time	Delivery charges
Within Malaysia	Pos Laju	2 - 5 working days
International	Pos Laju Internationa	5 - 16 working days (Air) 3 - 18 weeks (Surface)	Delivery fees will be calculated based on volumetric weight of the product delivered.

ORDER & PAYMENT POLICY

• All orders must be placed and completed on the BB Shop website.
• Orders are only accepted once payment has been received.

Payment Options

Online Payment
Payment via MOL pay which accepts FPX, online banking, Credit/Debit Cards
Cheque
• This option is only available for orders above RM 5,000.
• Orders paid in this method will only be processed once the cheque has been cleared.

RETURN & REFUND POLICY

Thanks for shopping at BB Shop.
If you are not entirely satisfied with your purchase, we're here to help.

• All orders must be placed and completed on the BB Shop website.
• Orders are only accepted once payment has been received.

Returns/Exchanges

Return or exchange of items can only be done under the following conditions:

• Manufacturer defect
• Incorrect items sent

You have 14 days from the date you receive the items to notify BB Shop regarding intended return or exchange. Upon acknowledgement of notice, the goods are to be returned to BB Shop within 7 days.

To be eligible for a return/exchange

• Your items must be unused and in the same condition that you received it.
• Your items must be in the original packaging.
• Your items need to have the receipt or proof of purchase.
• BB Shop will only accept order based returns. Itemised returns will not be entertained.

Exchange terms and conditions:

• Items can only be exchanged on a one-to-one basis.
• Only variation in size, colour and similar price are allowed.

Return/Exchange process

• Email bb-shop@bbmalaysia.org to initiate the return/exchange of items and specify the reason for return/exchange.
• Attach a copy of invoice and proof of payment for items to be returned/exchanged.
• Shipping charges for returned/exchanged items are to be borne by the customer.
• Shipping charges will only be borne by BB Shop in the case where the incorrect item was shipped to the customer.

Refunds

• Once we receive your items, we will inspect it and notify you that we have received it.
• We will immediately notify you on the status of your refund after inspecting the items.
• If your return is approved, we will initiate a refund to your account as discussed over email between you and BB Shop.
• You will receive the refunded amount within a certain amount of days, depending on the policies of the bank in use.

If you have any queries about any of the policies above.Please contact us at:

 :  bb-shop@bbmalaysia.org

 :  03-8080 7744 / 011-56346499