1. If I have a problem placing an order on the webstore, who do I contact?

Email [email protected] to raise the issue you are facing and we will assist you on how to proceed.

2. Can I return a purchased item?

Returns can be done only for Items that have a manufacturing defect or if the wrong item was sent. Notify BB Shop within 14 days of receiving the items to initiate a return. 

3. Can I exchange a purchased item?

Exchanges can be done only on a one-to-one basis and only variation in size and colour are allowed, subject to availability.

4. How do I request a return/exchange?

Within 14 days of receiving the item(s), notify BB Shop via email at [email protected] to initiate a return/exchange request specifying the items and reason for return/exchange.

5. Can officers purchase uniforms?

Yes, officers can purchase uniforms, uniform parts, company accessories and merchandise items.

6. Can Sabah and Sarawak companies purchase uniforms on the BB Shop webstore?

No, all orders should be done through the state depot. Sabah companies should purchase from Sabah depot. Sarawak companies should purchase from Sarawak depot.

7. Can members purchase on the BB Shop webstore?

Yes, members can purchase by signing in with their BBMS account. Member purchases are limited to merchandise items only.

8. What type of payment methods are available?

Cheque payment can be done only for orders worth RM5,000 and above.

Online payment via our payment gateway supports visa/mastercard, Touch ‘N Go ewallet, MAE by Maybank2u, Boost, FPX, and internet banking for various banks.

9. Can I make payment by cheque?

You are encouraged to make payment via our online payment gateway. Cheque payments are only applicable for orders worth RM5,000 and above.

10. Can I pay by cash upon collection?

We no longer accept cash payments. All payments must be done through the webstore before collection.

11. How long after placing an order can I come to collect it?

Collections are done based on appointments. Check your order (under order history) if your appointment has been approved before coming to collect. 

12. What if I come to collect before my appointment is approved?

Your order may yet be processed or packed and you may need to come back on the approved appointment date. Hence, the person collecting on behalf of the company should first check on the confirmed appointment date.

13. What logistics companies do you use?

14. How can I track my order?

Go to order history and click on the order you want to track. The tracking number will be updated there. Track the order via https://www.pos.com.my/ 

15. I have not received my order, what do I do?

Email [email protected] to raise a query and we will assist you as best we can.

16. Can I change from self pick-up to delivery by post after I have made payment?

Email [email protected] to initiate the request. We will get back to you on how to proceed accordingly.

17. Can I request for a refund if I purchased the wrong item?

Returns and exchanges are only applicable for items with manufacturer defects or if the wrong item was sent.

18. Can I cancel my order and be refunded?

Orders can only be returned/exchanged and only if there is a manufacturer defect or the wrong item was sent. 

19. How long will it take for the refund to be processed?

Refunds are commonly processed on a fortnightly basis. Some refunds may take longer depending on the policies of the bank in use.